Service Desk Analyst (FRENCH)

Upground Park, 6A Dimitrie Pompeiu, BOB Building, 3rd floor Vezi harta
Tip job: Full time Domeniu: Service Desk and Software Development
Nivel: Entry Level
Orase: Bucharest, Sibiu, Targu Mures

Despre Stefanini Romania

We strongly believe in building a place for happy people through respect for our planet, coffee for our colleagues, positive experiences for our visitors, results in our work, trust in ourselves,...

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Aptitudini necesare:  

  • French and English – advanced level
  • Team player
  • Adaptability
  • Flexibility

Beneficii:  

Description

Stefanini strongly believes that your development is also our development. Expending your skills will help you succeed in your professional goals and we keep our promise by offering solid training programs for soft skills and technical knowledge. We assist you in finding the most suitable career path in line with your aspirations and competencies. On your way to success, you can also benefit of the Stefanini University or the internships programs.

Key responsibilities

  • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
  • Logging remotely to client’s computer and help them solve software issues;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting hardware, software and network related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information.

Requirements

  • French and English – advanced level;
  • Motivation for learning new information;
  • Ready to acquire new skills (communication skills, technical skills etc.);
  • A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • Willingness to help people in having continuity in their computer-based activity;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems/issues to customers in a non-technical manner.