Microsoft is looking for committed people with initiative and drive. Our applicants should have a genuine passion for technology, analytical thinking, interest towards communication skills and team projects. Passion is the common ingredient among our colleagues, and if you’ve got it, then whatever your particular skills are, we’ll find the perfect home for them!
Business area: Microsoft Customer Service and Support
About Microsoft Customer Service and Support
Our technical engineers work within Microsoft Romania’s Customer Service and Support, which officially launched on February 1st, 2007 by Microsoft’s Chairman Bill Gates. Today, the center employs more than 600 IT professionals and delivers advanced technical support and services for Microsoft corporate customers, partners and developer communities from all over Europe, Middle East and Africa (EMEA). The services center is continuously expanding, building on top of its excellent reputation and the ability to attract the best specialists from Romania.
Importance of the Customer Service and Support (CSS) for Microsoft and its customers
CSS provides advanced technical expertise, troubleshooting and advisories on the most effective use of Microsoft Cloud solutions and services (i.e. Azure, Office 365) and traditional on premises products (i.e. Windows, SQL, Networking, Exchange, Skype for Business, Office) for Microsoft’s most important enterprise customers. The Romanian site is the biggest Microsoft service center of its type in Europe, Middle East and Africa. CSS Romania is part of the Customer Services and Support (CSS) organization in Microsoft, which employs more than 3,000 professionals in EMEA.
What will I do as an Intern?
As an intern you will be trained on our major technologies like Cloud Computing, Operating Systems, Databases and many more. You will then apply the learnings by shadowing our Technical Experts in solving high complexity technical cases for our customers. Moreover, you will be attending soft skills trainings, focusing on communication and customer satisfaction.