G2 Travel was founded in 2012 by a highly experienced team with an impressive background. If you are about to start your professional career, G2 Travel is the perfect place to be. We prepared you an interview article with Alina Serotencu, Operational Manager, who will share with you her experience at G2 Travel.
Like all first impressions, we only have one shot to get it right and the first week is the time to be as thorough as possible with management and logistics throughout the onboarding process.
We are proud with the onboarding process we have set in place for all new joiners in the G2 family, this is one of the most important steps in the integration process.
Interestingly enough, based on an internal survey it is a fact that the most recurrent feedback new joiners are providing is the fear of not getting integrated within the teams and that they expect support from their direct superior. We are very receptive to this feedback and coordinating so that we wipe their fears out and meet their expectations.
Once trainings, feedback sessions and exchange opinions have come to end, new hires are welcomed to the team they will be part of and they actually start contributing to the team’s results.
If there is one thing I am sharing with people at the interview and then in their first few weeks is to let information settle down and take things step by step. If no one puts pressure on them to learn all the processes and procedures and systems and so on, then there is no need for them to do that. We are perfectly aware there is a huge amount of information hitting them so we do not expect that once they finish the training they are up to speed and performing.
I have been in their shoes and have experienced myself a whole new world, very dynamic and fast growing and that has not changed as we have been in continuous development and it is really important to have constant communication and feedback from the supervisor/ manager and within the team.
I have noticed new joiners struggling to reach the knowledge level of a senior staff, this is mission impossible for the first 6 months at least. All departments are interconnected and one’s contribution impacts all the others so reaching senior levels means knowing how the business works and having the big picture of it. Once staff become partially independent on the job they perform, we start exchange experience sessions for them to understand how the departments they interact with function and the mutual impact on the services quality level.
We are reaching this point with constant support and communication, creating the right atmosphere for them to thrive and look back at their first days with nostalgic smile! Just like me!